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What Is Hosted Microsoft
Dynamics CRM?

Hosted Microsoft Dynamics CRM 4.0 empowers businesses with a thorough understanding of their customers from initial contact, through the sales process to post-sales customer support and service.
 
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"All in all I am very pleased and impressed with their service. The tech support staff helped me make this a very smooth transition. They are undoubtedly professionals in this field and I'm glad we made the move to their service. Only wish we did it sooner."
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This industry-leading customer relationship management tool empowers the whole organization, including sales, marketing, support and customer service, by delivering an on-demand, customizable and cost effective solution which drives consistent improvements in productivity and efficiency. All departments play a role in improved customer service and communication resulting in increased profitability and success.


It Works The Way Your Customers Do

Hosted Microsoft Dynamics CRM provides businesses with increased productivity, significantly lower implementation costs, and immediate availability.  In addition, since Dynamics CRM was developed by Microsoft, its deep integration with Microsoft Outlook enables sales, marketing, support and customer service teams to access the specific customer data they require while in the office, at a remote location or on the road. 

Hosted Microsoft Dynamics CRM provides:

  • On-demand access to customer data with an intuitive, web-based user interface which can be accessed from anywhere at any time.
  • Customizable workspace which enables employees to create their own views of customer information, eliminating unnecessary data or confusion.
  • Support for popular mobile devices provides senior management, sales executives and other road warriors with immediate access to their customer data wherever they may be with the use of a BlackBerry, iPhone, Palm Pre or other popular Smartphones.
  • Robust reporting and analytics enable managers to spot opportunities or potential problems at a quick glance.
  • Deep integration with Outlook and other popular Microsoft applications, enabling employees to quickly and easily transfer data from Microsoft Dynamics CRM to tools like Excel and Word.
  • Service Calendars allow schedulers or dispatchers to schedule customer services by resource, time, or specific service while also taking into consideration the availability of staff, facilities and equipment.

It’s Tailored To The Way Your Customers Do Business

Our hosted Dynamics CRM service slips into a company without disruption, and easily adapts to its way of doing business. The web-based user interface provides immediate access to customer data whenever and wherever it is needed and since Dynamics CRM was developed by Microsoft, employees need little training and can seamlessly move between other Microsoft applications.

Hosted Microsoft Dynamics CRM also features several workflow advances which accelerate project completion and include:

  • Marketing automation enables the marketing team to generate lists of customers and leads, develop targeted marketing campaigns, monitor their progress and analyze the campaigns success.
  • Quick Campaign wizard enables both marketing and sales teams to distribute quick email campaigns to specific lists of customers or leads and report on the responses received.
  • Flexible reporting provides managers with a snapshot of how their business is doing whenever it’s needed.  Customer data can be easily exported to Microsoft Excel for analysis or into groupSPARK’s hosted Microsoft SharePoint service for employee collaboration.
  • Easy customization and automation of daily tasks to inform users of next steps, distribute automated email messages, and increase the priority level of open activities to improve their customers’ experience and ensure that no activities go unattended.
  • Service scheduling enables users to log, dispatch, track and follow up on all service requests from one central location.

Combine that with our other hosted email and collaboration services and you have a winning combination.

  • Increase your average revenue per user by $75-$90/CRM user per month.
  • Increase your customer retention and obtain new customers.
  • Achieve 40-50% margins.
  • Fully private label the service with your brand: including RPC/HTTPS URL, control panel, answer center, etc.
  • Sell the leading email and collaboration solutions as hosted services.
  • Take advantage or our partner portal containing customizable sales and marketing tools.
  • Utilize our XML Web Services API for deep seamless provisioning & billing.
  • n-tier reselling opportunity.
  • Dynamic answer center available for your use.
  • Go live instantly - start selling today!

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